Shipping and handling

Postage Times: All orders leave the studio within 5 business days.

Tracking: Once your package has been assigned a tracking number you will receive a tracking code for your order via the email address provided at checkout.

Combined Shipping: If more than one order is placed within a 24 hour period, the orders will be combined into one package where possible and the excess shipping costs will be refunded at the time of postage. Sometimes combined postage is not possible, for example when an item is too large and fragile to be packed into the same box as other ceramic pieces.

Refunds and Returns Policy

Please choose your ceramic pieces thoughtfully; returns, exchanges, or refunds are only available for items that arrive damaged or broken. Order cancellations are not accepted except in extreme circumstances.

These pieces are handmade and therefore display aesthetic qualities distinct from factory-made wares. Please note the following before purchasing:

  • The ceramics have textured surfaces due to being handmade and hand-carved. The unpolished finish celebrates natural materials and the expressive mark-making process. These characteristics should be regarded as unique attributes of each piece, not defects.

  • We photograph items in natural light to represent them accurately, but colours may vary slightly depending on your device display.


Shipping insurance is included in the postage cost. To file a claim with the insurer, a report must be opened within a limited time frame. If an item arrives damaged, please contact us by email within 24 hours of receipt.

For prompt resolution, follow these steps:

  1. Take clear photos of the entire package, showing any external damage and the shipping label.

  2. Photograph the artwork itself, clearly showing the damage.

  3. Email the photos to el.low9292@gmail.com; we will coordinate with you to resolve the issue.

  4. Do not attempt to repair the item. Leave it exactly as received, since the condition is required for our investigation and claim.

For damaged items, Kedjebe will pay for the return of the product and either post a replacement, or issue a refund.

Lost Artwork

If your artwork does not arrive or gets lost during transit, please contact us as soon as possible. We will assist you in processing a refund or sending a replacement piece.